Yes, of course, you can wash your Isarhund product in the washing machine at a maximum of 40°C. We recommend using liquid detergent for mild detergents and generally avoiding fabric softeners. Fabric softeners contain animal fats, which can cause the fibers to stick together.

We have a changing fabric selection, as we depend on fashion trends. If a fabric is back in stock, you'll find a notice in the fabric view. If a fabric is no longer visible in the fabric view, it's no longer available and won't be available again.

Based on the weight information, you can determine the right size for your pet. For breeds with a lot of fur and shorter legs, we recommend ordering half a size larger. For example: If your dog weighs an S, but is a dachshund, for example, we recommend an SM. We're happy to give you personalized advice for your dog. Just give us a call, and we'll find the right size.

The measurements in centimeters refer to the dimensions of the bag. They do not indicate the sleeping area. Since the centerpiece is assembled entirely individually and everyone desires different features/materials, it is not possible to specify the sleeping area. Please refer to our weight specifications for guidance.

Each order is produced specifically according to your specifications. We carry out all steps by hand in our studio to create your unique product, which takes time.

We distribute voucher codes as part of promotions, breeder collaborations, etc. Some of these are time-limited. You can easily redeem these codes once in your shopping cart.

Yes, this is a redirection to our payment service provider. This ensures encrypted and secure payment for your order.

If you have any changes you'd like to make shortly after placing your order, please contact us directly by email, including your order/invoice number. This is possible within the first few days after placing your order. We are often unable to accommodate changes made later.

In our shop you can pay easily and securely with PayPal , Shopify Pay , credit card or classic bank transfer .

We deliver our products worldwide – shipping is carried out reliably via DHL within 3-5 working days .

Would you prefer to pick up your order in person?
Then use our self-pickup service on Tuesdays and Thursdays from 9:00 a.m. to 12:00 p.m. in Gilching near Munich .

Due to the lighting conditions during product photography and different screen settings, the color of the product may not be reproduced authentically on your monitor.

Should you, in exceptional circumstances, have a complaint, please contact us immediately by email. We will do everything we can to ensure 100% satisfaction for you and your four-legged friend.